Privacy Policy

Effective Date: 01/01/2026

Website: www.eliteprofessionaluae.com

At Elite Professional, we are committed to protecting the privacy and security of our clients. this Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

To provide a high-quality professional service, we collect the following types of information:

  • Personal Identifiers: Name, email address, phone number, and shipping/billing addresses.
  • Professional Details: Salon name, business license information (where applicable for professional accounts), and professional certifications.
  • Payment Information: Payment details are processed through secure, encrypted third-party payment gateways. We do not store your full credit card information on our servers.
  • Technical Data: IP address, browser type, time zone, and cookies to improve your browsing experience.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill Orders: Process payments, arrange shipping, and provide invoices or order confirmations.
  • Professional Verification: Ensure that technical products (such as professional hair color) are being sold to qualified individuals or businesses.
  • Communication: Respond to your inquiries, provide technical product support, and send updates regarding your orders.
  • Marketing: With your consent, we may send you information about new Italian professional lines, training workshops, or exclusive industry promotions.
  • Security: To screen for potential risk or fraud and to protect our brand’s intellectual property.

3. Sharing Your Information

We share your Personal Information with third parties only to help us use it as described above. For example:

  • Logistics Partners: To deliver your professional supplies to your salon or business location.
  • Payment Processors: To securely handle transactions.
  • Legal Compliance: We may share information to comply with applicable UAE laws and regulations, or to respond to a lawful request for information we receive.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

5. Your Rights & Data Retention

  • Access & Correction: You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
  • Data Retention: When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

6. Cookies

We use cookies to enhance your experience. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

7. Compliance with UAE Law

This policy is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and other relevant commercial regulations in the United Arab Emirates.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, or if you have questions, please contact us:

  • Email: [info@eliteprofessionaluae.com]
  • Office Address: [Abu Dhabi – UAE]