Refund and Returns Policy (Updated)

Thank you for shopping at Elite Professional. We maintain high standards for our professional-grade products. Due to hygiene, safety, and the specialized nature of our inventory, we have established the following policy.

  1. Return Period

You have 5 working days from the date of delivery to request a return or exchange for eligible items.

  1. Special Condition: Professional Hair Color

Due to the extreme sensitivity of professional hair color products, including their chemical stability and specific storage requirements, all hair color sales are final.

  • These items are not eligible for return, replacement, or exchange under any circumstances once they have left our distribution center.
  • This policy ensures that every professional client receives products that have been stored in a temperature-controlled environment and have not been tampered with.
  1. Eligibility for Other Returns

To be eligible for a return on other items (such as equipment or non-chemical accessories), the product must meet the following criteria:

  • Condition: The product must be unused, unopened, and in its original professional packaging.
  • Seals: All hygiene and manufacturer seals must be fully intact.
  • Proof of Purchase: A valid receipt or order number is required.
  1. Other Non-Returnable Items

In addition to hair color, we cannot accept returns on:

  • Products showing any sign of use or opened packaging.
  • Items purchased during clearance or promotional sales.
  • Professional kits where the internal seal of any individual component has been broken.
  1. Damaged or Defective Goods

If you receive a product that is damaged during transit or has a manufacturing defect, please contact us within 24 hours of delivery.

  • Please provide your order number and clear photographs of the damage.
  • We will arrange a replacement at no additional shipping cost to you only in UAE.
  1. Return Process

To initiate a return for eligible items:

  1. Contact our support team at (info@eliteprofessionaluae.com) .
  2. Provide your order number and reason for the return.
  3. Once authorized, we will provide instructions for the return shipment.
  1. Shipping & Refunds
  • Shipping Costs: The customer is responsible for return shipping costs unless the item is confirmed as defective. Original shipping fees are non-refundable.
  • Refund Processing: Approved refunds will be credited to the original payment method within 7–10 business days after the returned item passes inspection.
  1. Contact Us

For questions regarding these policies, please reach out to us: